Co-Managed "IT" Service Partner

Elevating Service to a Meaningful Partnership

CO-MANAGED IT SERVICES

Where we partner with your Team!

MONITOR

In today’s fast-paced digital landscape, maintaining the health and security of your IT infrastructure is paramount. Meet “Monitor,” your all-in-one IT service designed to empower your organization with real-time monitoring solutions, secure remote access, and efficient patch management. With “Monitor,” you gain the upper hand in managing your IT environment proactively, ensuring uninterrupted operations, and safeguarding your critical data.

HELP DESK SERVICES

Our IT Help Desk services are your reliable partner for comprehensive IT support. Whether your business requires full IT services or aims to supplement existing help desk capabilities, we offer tailored solutions to ensure your users and systems run seamlessly. With our staff augmentation, you gain access to a pool of skilled professionals who augment your IT team, providing expert assistance when you need it most, all while delivering cost-effective solutions that empower your business to thrive in the digital age.

PRO-ACTIVE IMPROVEMENT

Embrace the power of proactive improvement in managing your IT needs. Our approach shifts the paradigm from reacting to IT issues to anticipating and preventing them. With strategic foresight and continuous enhancement, we ensure your IT infrastructure operates at its peak, minimizing downtime, optimizing performance, and keeping your business ahead of the curve in an ever-evolving technology landscape.

QUARTERLY BUSINESS REVIEW

IT quarterly business reviews are a vital cornerstone of our commitment to your business’s success. These structured assessments provide a comprehensive snapshot of your IT landscape, evaluating performance, identifying opportunities, and aligning technology with your strategic goals. By conducting these reviews regularly, we ensure that your IT investments continue to drive innovation, cost-efficiency, and agility, enabling your business to confidently move forward and stay ahead in a rapidly changing digital world.

PROACTIVE IMPROVEMENT

CO-MANAGED & ADVANCED IT SERVICES

ADVANCED WORKLOADS

Advanced Workloads – Leveraging our extensive experience across diverse industries, we offer a comprehensive suite of solutions tailored to address varied business needs. From Microsoft expertise and seamless migrations to robust systems integrations and insightful business analytics, we stand ready to bridge any expertise gap and propel your company to new heights

SECURITY

The “Security Pro-Active Improvement” program allocates dedicated time each month to enhance your company’s security posture, proactively addressing potential vulnerabilities and minimizing security risks. By consistently focusing on security enhancements, this program aims to safeguard your organization from emerging threats and ensure robust protection against security issues.

COMPLIANCE

The “Compliance Pro-Active Improvement” program is a structured initiative that sets aside dedicated time each month to enhance your company’s compliance measures, ensuring adherence to industry standards and regulations. By proactively addressing compliance requirements, this program helps your organization stay ahead of potential security issues, fostering a secure and compliant environment for sustained success.

DEVICE MANAGEMENT & DEPLOYMENT

The “Device Management & Deployment” program is a strategic initiative that allocates dedicated time each month to enhance and automate your company’s computer and mobile device deployment processes. By consistently improving deployment automation, this program streamlines operations, reduces manual efforts, and ensures efficient and secure provisioning of devices for your workforce.

DISATER RECOVERY & BUSINESS CONTINUTIY

The “Disaster Recovery & Business Continuity” program is a vital initiative that dedicates regular monthly efforts to strengthen your company’s disaster recovery plan and enhance its resilience in the face of unexpected disruptions. By consistently refining strategies and procedures, this program ensures your organization’s ability to recover swiftly and maintain critical business functions during outages, safeguarding both data and operations.

DASHBOARDS & BUSINESS INTELLIGENCE (BI)

The “Dashboards & Business Intelligence (BI)” program prioritizes dedicated monthly efforts to elevate your company’s data tracking and visualization capabilities. By enhancing these dashboards, it empowers your organization to gain valuable insights, make informed decisions, and track key performance metrics across various aspects of your business, from financials to operational actions, leading to improved overall efficiency and effectiveness.

In today’s dynamic business landscape, success hinges on adaptability and efficiency. That’s where our IT Managed Services partnership shines. We’re not just a service provider; we’re your strategic ally in solving your company’s most pressing business problems.  Experience the power of a true IT partnership, where your problems become our solutions, and your success is our shared goal.

MONITOR

Stay Ahead with Real-Time Monitoring and Remote Access

USERS & SERVERS

Monitoring & REPORTING

“Monitor” keeps a vigilant eye on your system’s health around the clock. It instantly detects anomalies, performance bottlenecks, or potential issues, providing you with real-time alerts and comprehensive reports to take swift action.

Secure Remote Tool

“Monitor” offers a secure remote access tool that empowers your IT support team to troubleshoot issues and provide assistance quickly and securely. Whether you need to address user problems or perform maintenance tasks, remote access has never been safer or more efficient.

Network Monitoring

Safeguard your network’s integrity with “Monitor.” It continuously scans your network infrastructure, ensuring optimal performance, identifying vulnerabilities, and helping you optimize your network for maximum efficiency.

Dashboards

Gain a bird’s-eye view of your IT landscape with intuitive dashboards. “Monitor” provides customizable, easy-to-read dashboards that allow you to monitor all key metrics and performance indicators in one place.

SSL & CERT EXPIRATION

Don’t let SSL certificate issues catch you off guard. “Monitor” tracks SSL certificate expirations, ensuring that your websites and applications remain secure and accessible.

Backup Health

Data loss is not an option. “Monitor” meticulously checks the health of your backups, guaranteeing that your critical data is secure and recoverable when needed. Detailed reports keep you informed about the status of your backups at all times.

Systems Patching

Keeping your systems up to date with the latest patches and updates is vital for security and performance. “Monitor” automates patch management, ensuring that your software and systems are always current and protected against emerging threats.

Ready to revolutionize your IT operations and achieve greater efficiency and agility? Contact Uncommon Solutions today to explore how our Co-Managed IT Services can transform your business.

HELP DESK SERVICES

Help desk services are the compass guiding users through the labyrinth of technology

USERS & SERVERS

MONITOR

All of the services offered in the “Monitor” option are included in the Help Desk Service.

Software Installation and Configuration

Helping users install and configure software applications on their computers, ensuring they work correctly.

Software Updates and Patches

Guiding users through software updates and patches to ensure their systems are up to date and secure.

User Training

Offering basic training and guidance to users on using software applications, systems, and best practices.

Backup and Recovery

Implementing backup solutions to safeguard user data and providing recovery options in case of data loss. 
Back-up Software purchased Separately

User & Identity Management

Creating, managing, and maintaining user profiles, including access privileges and personalization settings.

Feedback Collection

Gathering feedback from users to improve the quality of help desk services.

Technical Support

Providing assistance to end-users with technical issues, troubleshooting problems, and resolving hardware or software-related challenges.

Hardware Support

Addressing hardware-related problems, diagnosing hardware failures, and coordinating repairs or replacements.

REMOTE ASSISTANCE

Providing remote support to users by accessing their systems remotely and troubleshooting problems.

Software License Management

Tracking software licenses, ensuring compliance, and managing software installations across desktops.

Desktop Security

Enforcing security measures such as antivirus software, firewall configurations, and encryption to protect desktop systems.
Anti-Virus & Device Management Purchased Separately

Desktop Policy Enforcement

Enforcing IT policies and guidelines on desktop systems, such as password policies and software usage policies.
Requires Active Directory or Machine Management

After Hours Support

Providing after hours assistance for critical issues in organizations that require continuous operation.

Escalation

Escalating complex or unresolved issues to higher-level support teams when necessary.

Password Resets

Assisting users in resetting passwords for various applications and systems.

Network Connectivity

Assisting users with network connectivity issues, including Wi-Fi, wired connections, and virtual private networks (VPNs).

Virus and Malware Removal

Assisting users in removing viruses, malware, and other security threats from their systems. * See “Out of Scope”

Hardware Inventory

Maintaining an inventory of desktop hardware, tracking assets, and managing hardware upgrades or replacements.

Disk Management

Monitoring disk space usage, optimizing disk performance, and addressing disk-related issues.

Email Support

Resolving issues related to email services, such as configuration, sending/receiving problems, and email client setup.

Printer and Peripheral Support

Troubleshooting printer issues, assisting with printer setup, and resolving problems with other peripherals.

Customize Services To Meet Your Needs

What is our secret sauce?

OUT OF SCOPE WORK
Items or Workloads that are outside of the standard included services

Virus and Malware Removal:
Limit of a single machine that has been compromised. If the virus has been spread to more than one machine in the environment move to Company Breach

Company Security Incident:
In the event of one or more machines being compromised within our environment, we initiate an Emergency Work Authorization process to promptly activate our breach response team. The team’s primary objectives are to determine the root cause of the incident, mitigate any ongoing threats, and subsequently formulate a comprehensive recovery plan. This entails identifying all relevant stakeholders, engaging in a collaborative dialogue with our clients, and initiating the execution of the recovery plan, which may also encompass recommendations for preventive measures.

Disaster Recovery:
Systems Outage in to which a large event may occur with many hours of recovery time will be needed. Events such as Server Failure, Full Backups and Recovery, Natural Disaster, Malicious Activity, etc…