Managed "IT" Services Partnership

Partner with Us for Recommended Configurations and Unmatched Support

Benefits of an MSP

FULL COVERAGE

From basic break/fix support to cutting-edge business analytics, custom application integrations, and even access to a Virtual CIO/CTO, we go beyond the ordinary MSP to meet all your IT needs.

TECHNICAL EXPERTS

Benefit from over 150 years of combined experience. Our diverse team of IT Systems Engineers, Developers, Project Managers, and more is ready to support various facets of your business.

PLANNED BUDGET

Take control of your budget without the overhead of a full-time IT team. Enjoy cost-effective expertise that outshines traditional solutions.

24/7 MONITORING

Our expert toolsets and dashboards offer round-the-clock monitoring to ensure your systems stay at peak performance.

PERFORMANCE & REPORTING

Join us for planned quarterly business reviews and proactive planning sessions to maximize the value of your partnership with Uncommon Solutions.

EXPERIENCE THE UNCOMMON ADVANTAGE

Ready to experience the difference? Contact us today and discover how Uncommon Solutions can elevate your IT support and strategic planning.

Managed Service Partnerships

Uncommon Service Packages

BASIC

MONITOR

Real-Time Monitoring

System Health
Alert Monitoring &
Reporting Dashboard(s)

Remote Access

Secure Remote Tool for Support

Patch Management

Systems Patching
Startup business people group working in modern office.

BETTER

HELPDESK

Monitoring Included

Technical Support

Issue Logging & Tracking
Remote Assistance
User Training
Password Resets
Software Installation & Configuration
Hardware Support
Much more…

BEST

PROACTIVE PARTNER

Monitoring & Helpdesk Included

Pro-Active Workloads

Security Pro-Active Improvement
Compliance Pro-Active Improvement
Device Management & Deployment
Disaster Recovery & Business Continuity
Business Intelligence Continuous Improvement

SCHEDULE AN INTRODUCTION

Ready to take your business to the next level with reliable and efficient IT solutions? Schedule an introduction with us today to explore the possibilities of a Managed Service Partnership. Let’s work together to streamline your operations, enhance your technology infrastructure, and ensure your success in an increasingly digital world. Contact us now to get started!

Cloud Solutions Provider (CSP)

A Cloud Solutions Provider (CSP) takes the burden off your shoulders by efficiently managing application and software licensing, ensuring compliance, and optimizing costs. With our expertise, your organization can stay focused on its core operations while enjoying the benefits of scalable, up-to-date, and cost-effective software solutions.

Proactive Improvement

IT pro-active improvement dedicates focused hours each month to anticipate and mitigate potential IT issues, enhancing system stability and security while advancing organizational objectives. By proactively addressing vulnerabilities and fine-tuning IT infrastructure, this strategic approach not only minimizes downtime and disruptions but also propels the company toward its technology-related goals.

Quarterly Business Reviews

IT Quarterly Business Reviews (QBRs) serve as a crucial communication and planning tool for companies, facilitating a comprehensive review of IT operations, objectives, and current challenges. By conducting regular QBRs, organizations can align their technology strategies with business goals, identify opportunities for improvement, and proactively address issues, ensuring a more efficient and strategically aligned IT ecosystem.

Why Outsource Your IT Services?

Outsourcing IT is a great idea because it offers several benefits, including:

Cost Efficiency: Outsourcing IT can reduce operational and labor costs, as you don’t need to maintain a full in-house IT team or invest in expensive infrastructure.

Access to Expertise: IT service providers often have specialized skills and experience, ensuring that your technology is managed by experts.

Focus on Core Business: Outsourcing IT allows your organization to concentrate on its core competencies, enhancing productivity and competitiveness.

Scalability: IT service providers can scale their services up or down as your business needs change, providing flexibility.

Risk Mitigation: Expert IT providers help in managing security risks, compliance, and disaster recovery, reducing vulnerabilities.

24/7 Support: Many IT outsourcing firms offer round-the-clock support, ensuring that technical issues are resolved promptly.

Innovation: Outsourcing can provide access to the latest technology and innovative solutions to keep your business at the forefront of your industry.

Global Talent: You can tap into a diverse talent pool without geographical limitations, ensuring top-notch service.

Reduced Downtime: IT experts can proactively identify and address issues, minimizing downtime and disruptions.

Peace of Mind: Outsourcing IT allows you to have peace of mind, knowing that your technology is in capable hands, so you can focus on your business growth.

In summary, outsourcing IT is a strategic move that can lead to cost savings, improved efficiency, and access to top-tier expertise, allowing your business to thrive in the digital age.

Schedule an introduction with us today and embark on a journey toward a dynamic IT Managed Services Partnership that will boost your efficiency, security, and overall success. Don’t wait – let’s shape a brighter tech-powered future for your organization together.

MONITOR

Stay Ahead with Real-Time Monitoring and Remote Access

USERS & SERVERS

Monitoring & REPORTING

“Monitor” keeps a vigilant eye on your system’s health around the clock. It instantly detects anomalies, performance bottlenecks, or potential issues, providing you with real-time alerts and comprehensive reports to take swift action.

Secure Remote Tool

“Monitor” offers a secure remote access tool that empowers your IT support team to troubleshoot issues and provide assistance quickly and securely. Whether you need to address user problems or perform maintenance tasks, remote access has never been safer or more efficient.

Network Monitoring

Safeguard your network’s integrity with “Monitor.” It continuously scans your network infrastructure, ensuring optimal performance, identifying vulnerabilities, and helping you optimize your network for maximum efficiency.

Dashboards

Gain a bird’s-eye view of your IT landscape with intuitive dashboards. “Monitor” provides customizable, easy-to-read dashboards that allow you to monitor all key metrics and performance indicators in one place.

SSL & CERT EXPIRATION

Don’t let SSL certificate issues catch you off guard. “Monitor” tracks SSL certificate expirations, ensuring that your websites and applications remain secure and accessible.

Backup Health

Data loss is not an option. “Monitor” meticulously checks the health of your backups, guaranteeing that your critical data is secure and recoverable when needed. Detailed reports keep you informed about the status of your backups at all times.

Systems Patching

Keeping your systems up to date with the latest patches and updates is vital for security and performance. “Monitor” automates patch management, ensuring that your software and systems are always current and protected against emerging threats.

HELP DESK SERVICES

Help desk services are the compass guiding users through the labyrinth of technology

USERS & SERVERS

MONITOR

All of the services offered in the “Monitor” option are included in the Help Desk Service.

Software Installation and Configuration

Helping users install and configure software applications on their computers, ensuring they work correctly.

Software Updates and Patches

Guiding users through software updates and patches to ensure their systems are up to date and secure.

User Training

Offering basic training and guidance to users on using software applications, systems, and best practices.

Backup and Recovery

Implementing backup solutions to safeguard user data and providing recovery options in case of data loss. 
Back-up Software purchased Separately

User & Identity Management

Creating, managing, and maintaining user profiles, including access privileges and personalization settings.

Feedback Collection

Gathering feedback from users to improve the quality of help desk services.

Technical Support

Providing assistance to end-users with technical issues, troubleshooting problems, and resolving hardware or software-related challenges.

Hardware Support

Addressing hardware-related problems, diagnosing hardware failures, and coordinating repairs or replacements.

REMOTE ASSISTANCE

Providing remote support to users by accessing their systems remotely and troubleshooting problems.

Software License Management

Tracking software licenses, ensuring compliance, and managing software installations across desktops.

Desktop Security

Enforcing security measures such as antivirus software, firewall configurations, and encryption to protect desktop systems.
Anti-Virus & Device Management Purchased Separately

Desktop Policy Enforcement

Enforcing IT policies and guidelines on desktop systems, such as password policies and software usage policies.
Requires Active Directory or Machine Management

After Hours Support

Providing after hours assistance for critical issues in organizations that require continuous operation.

Escalation

Escalating complex or unresolved issues to higher-level support teams when necessary.

Password Resets

Assisting users in resetting passwords for various applications and systems.

Network Connectivity

Assisting users with network connectivity issues, including Wi-Fi, wired connections, and virtual private networks (VPNs).

Virus and Malware Removal

Assisting users in removing viruses, malware, and other security threats from their systems. * See “Out of Scope”

Hardware Inventory

Maintaining an inventory of desktop hardware, tracking assets, and managing hardware upgrades or replacements.

Disk Management

Monitoring disk space usage, optimizing disk performance, and addressing disk-related issues.

Email Support

Resolving issues related to email services, such as configuration, sending/receiving problems, and email client setup.

Printer and Peripheral Support

Troubleshooting printer issues, assisting with printer setup, and resolving problems with other peripherals.

Co-Managed Services Partnership

Are you looking to customize your services to line up with your company’s needs? Check out how you can mix and match our services for a custom partnership.