Pro-Active Improvement Services

Drive the success of growing businesses by resolving IT dysfunctions

How does it work?

Discover Issues

Discover Pain Points, Bottlenecks & Unknown Technologies that need to be Fixed or Implemented


Review & Plan

Review IT Objectives, Plan the amount of Time Allocated each month to Complete Objectives

Work Completion

Dedicated Time with an IT Engineer to Meet, Train, Complete IT Objectives


Track Progress

Meet with the Team to Include a Project Manager to Track Progress of Workloads

At Uncommon Solutions, we redefine IT Managed Services through our innovative approach to

“Pro-Active Improvement Services” (PI)

Unlike traditional models, we allocate dedicated monthly time to address both defined and undefined company IT objectives. This proactive stance allows us to anticipate and swiftly respond to evolving challenges, ensuring your IT infrastructure aligns seamlessly with your business goals. Whether it’s enhancing system efficiency, implementing new technologies, or fortifying cybersecurity measures, our dedicated time commitment empowers us to continuously improve and optimize your IT landscape for sustained success. With Uncommon Solutions, your company’s IT objectives are not just met but exceeded, propelling your business forward in an ever-evolving digital landscape.

We help growing companies rid themselves of IT dysfunction

Here are some examples of

“Pro-Active Improvement”

Pro-Active Security & Compliance

Certain clients express concern about their present IT Security and Compliance status within the organization, while others, preoccupied with daily workloads, may not prioritize these aspects. However, numerous customers allocate specific time to gradually advance security enhancements, diligently tracking progress to ensure a proactive approach to their cybersecurity initiatives.

Business Process Automation

Numerous clients approach us seeking enhancements in their business processes. Frequently, these involve monthly customer-related procedures that traditionally consume substantial time, often requiring the efforts of multiple individuals. Leveraging the expertise of our team, we have successfully streamlined various processes, reducing them from hours or days to mere minutes. The optimization of business processes not only translates to significant time savings but also proves to be a cost-effective solution for companies.

Microsoft 365 | Azure Optimization

Given the perpetual evolution in the IT landscape, we engage with a diverse array of clients, each employing distinct systems and configurations. Our team comprises numerous certified Microsoft engineers committed to staying abreast of the latest advancements in Microsoft and other technologies. The majority of our clients turn to Uncommon for services ranging from optimization, training, and upgrades to strategic planning and seamless implementation of innovative solutions.

Dedicated Pro-Active Improvement Time

Upon determining an agreed-upon timeframe, the project initiates. A Project Manager coordinates scheduling for meetings or engineer workloads. Regular progress-tracking meetings are established to review and discuss the status of ongoing tasks. In the event of an unusually high time commitment in a specific month, efforts will be scaled back temporarily until the time allocation is back on course. Conversely, if there is a need for accelerated achievement of IT objectives or increased assistance, the allocated time can be temporarily or permanently expanded and is flexible for adjustment as needed.


  • Continuous Assessment and Monitoring: Implementing pro-active improvement in IT requires a continuous assessment of the existing IT landscape. Regular monitoring allows for the identification of potential issues before they escalate, enabling a swift and strategic response to emerging challenges.
  • Strategic Alignment with Business Goals: IT pro-active improvement efforts should align closely with the overall business objectives. Understanding the company’s vision and goals ensures that IT enhancements contribute directly to the organization’s success, fostering a symbiotic relationship between technology and business strategy.
  • Agile and Adaptive Solutions: IT landscapes evolve, and pro-active improvement requires agile solutions that can adapt to emerging technologies and changing business needs. Flexibility in approach allows for timely adjustments and ensures that IT initiatives remain relevant and effective in the long run.
  • Employee Training and Involvement: Pro-active improvement involves not just technological upgrades but also the development of the team. Providing regular training and involving employees in the improvement process fosters a culture of innovation and ensures that the workforce is well-equipped to leverage new technologies.
  • Data-Driven Decision-Making: Utilizing data analytics is crucial for pro-active improvement in IT. By collecting and analyzing relevant data, organizations can make informed decisions about where improvements are needed most. This data-driven approach helps prioritize initiatives and ensures that resources are allocated efficiently for maximum impact.