The 3 Biggest Problems Denver
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Denver CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
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For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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The team at Uncommon stands out from other IT firms because they don’t merely ‘deliver’ the product you request. As a customer who isn’t tech-savvy, I sometimes make requests that aren’t the best fit for my end goal. However, Uncommon takes the time to understand my specific needs and guides me toward the best solution. I trust them, and that trust is by far the greatest benefit of working with Uncommon.
Uncommon’s approach involves actively listening to our needs and understanding our business context. They then provide recommendations that enhance our systems and processes in ways we might not have previously considered. Given that our business operates in a very niche profession, the technology and product requirements are unique. Uncommon has not only created a tool that meets our end-product needs but has also established processes and systems to streamline and enhance efficiency.
Amanda Barnhardt
ICG (Independent Coin Graders)
As a global company with 7 subsidiaries, we worked with several providers prior to Uncommon. Several started strong but left us on the dance floor in the middle of the dance. Uncommon has been absolutely stellar at solving the business problems we’ve brought to them. The solutions they’ve created for us have demonstrated sustainable success. They routinely offer creative suggestions relevant to the current project and contributing to our long-term success. We’ve completed 4 projects with them so far and look forward to many more. Their ability to complete projects with excellence AND provide expert support are at a level we’ve not found elsewhere. Uncommon has been such a blessing to Gulftech’s companies.
We’ve found other providers with point expertise, and some were a good value, but the value faded quickly – usually in the ongoing support after the project, but sometimes before project completion. Uncommon brings a rare combination – expertise at applying the Microsoft stack to modernize communications and collaboration in our environment; professionalism in engaging with and listen to our users; and persistence – standing with us beyond project completion until the realization of the intended benefit. When all three of these factors are present, a dramatic increase in value can be seen in the results.
Slaten R. Van Saun
Gulftech International
